Most problems have a one-paragraph answer.

The window at checkout combines three measured numbers: how long that kitchen has taken to cook the same items over the last 30 days, how far the courier is from the restaurant right now, and the drive or ride time to your address at this hour. It is not an average of the whole city, and it is not padded to look safe.

A delivery fee set by distance and shown on every restaurant card before you open the menu, and a $0.99 service fee per order. There is no surcharge that appears only at the last step, and prices on Sellio match the prices in the restaurant's own dining room.

Yes. Switch to pickup at checkout and the delivery fee and the service fee both drop to zero. Pickup costs partners nothing either, which is why many of them prefer it.

Report it from the order page within 48 hours. Missing items are refunded to the original payment method within one business day, with no requirement to return anything or send a photograph. If the same partner has repeated reports, our quality team contacts the restaurant directly.

Every courier carries an insulated bag that is inspected at onboarding and replaced every six months. Orders with hot and cold items are bagged separately. Ramen, pho and other soups from partners in our packaging program travel with the broth sealed apart from the noodles.

Only in cities where it is licensed, only from partners that hold the licence themselves, and only with an ID check at the door. The courier will not leave alcohol unattended in any circumstance.

One hundred percent of the tip goes to the courier who delivers your order. Tips can be added at checkout or up to 24 hours afterwards, and Sellio does not reduce the base payment when a tip is present.

Orders can be scheduled up to seven days ahead. The kitchen receives the ticket at the right moment to finish cooking as the courier arrives, rather than sitting on a pass.

Every menu item lists its diet tags, and you can add a note to the kitchen at checkout. Note that most kitchens are shared spaces, so we cannot promise the absence of cross-contact. If an allergy is severe, call the restaurant directly with the number on its page.

Major credit and debit cards, Apple Pay, Google Pay, and cash on delivery in cities where partners have opted in. Card details are handled by our payment processor and never stored on Sellio servers.